Privacy Policy

Look, we get it - privacy policies can be a real snooze fest. But this stuff actually matters, especially when you're trusting us with your credit card and personal details for your mountain getaway.

At Drakaa Tonspire Hotel, we've been welcoming guests to the beautiful mountains of Whistler since day one, and we take protecting your privacy seriously. This policy explains what information we collect, why we need it, and what we do with it. We're based in Canada, so we follow all the Canadian privacy laws (PIPEDA, if you're into acronyms).

By using our website or staying at our resort, you're agreeing to the terms outlined here. If something doesn't sit right with you, let us know - we're always open to questions.

Personal Details You Give Us

When you book a room or reach out to us, we'll need some basics:

• Your name and contact info (email, phone number)
• Billing address and payment details
• Arrival and departure dates, room preferences
• Special requests (dietary restrictions, accessibility needs, that sort of thing)
• Loyalty program info if you're part of our rewards system

Stuff We Collect Automatically

When you browse our site, we pick up some technical bits:

• IP address and browser type
• Pages you visit and how long you hang around
• Device info and operating system
• Referring website (how you found us)

During Your Stay

We might collect additional info while you're enjoying the resort - spa appointments, restaurant reservations, activity bookings, and any feedback you share with our team. This helps us make your experience better and remember your preferences for next time.

We're not in the business of hoarding data for no reason. Here's what we actually do with your information:

We're not selling your info to random companies - that's not our style. But there are a few situations where we might share your data:

• Service Providers: Payment processors, booking systems, and email platforms that help us run the hotel. They only get what they need to do their job.
• Tour Operators & Activity Partners: If you book ski lessons or mountain tours through us, we'll share relevant details with those providers.
• Legal Requirements: If the law says we gotta hand over info (like court orders or government requests), we will.
• Business Transfers: In the unlikely event we sell the hotel or merge with another company, your data would transfer with the business.
• With Your Permission: Any other sharing happens only if you give us the green light.

All our partners sign agreements to protect your privacy just like we do. We vet 'em carefully.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website work properly and remember your preferences.

Types of Cookies We Use

You can control cookies through your browser settings, but heads up - disabling some might make parts of our site not work right. Most browsers let you block third-party cookies while keeping the essential ones.

Keeping your data secure is a big deal for us. We use industry-standard security measures to protect your information from unauthorized access, loss, or misuse.

Here's what we do:

• SSL encryption for all data transmitted through our website
• Secure payment processing through PCI-compliant systems
• Regular security audits and system updates
• Restricted access to personal data - only authorized staff can view it
• Secure servers with firewalls and intrusion detection
• Staff training on data protection and privacy

If we ever experience a data breach that affects you, we'll let you know ASAP and tell you what steps to take.

Your data, your rules. Under Canadian privacy law, you've got several rights when it comes to your personal information:

To exercise any of these rights, just shoot us an email at reservations@drakaatonspire.info or give us a call. We'll respond within 30 days.

If you're not happy with how we handle your request, you can file a complaint with the Office of the Privacy Commissioner of Canada.

Our website isn't designed for kids under 13, and we don't knowingly collect personal info from children without parental consent. Families are always welcome at our resort, but parents or guardians need to handle the booking process.

If we discover we've accidentally collected info from a child under 13, we'll delete it right away. If you think we might have info about your child, please contact us immediately.

Our website might include links to other sites - local attractions, partner tour operators, that kind of thing. Once you click away from our site, this privacy policy doesn't apply anymore.

We try to link only to reputable sites, but we can't control their privacy practices. We recommend reading their privacy policies before sharing any personal info. We're not responsible for how third-party sites handle your data.

We keep your personal information only as long as we need it - typically for the duration of our relationship with you and a bit longer for legal and accounting purposes.

• Booking Records: Retained for 7 years for accounting and tax purposes
• Marketing Data: Kept until you unsubscribe or ask us to delete it
• Website Analytics: Typically stored for 2 years then anonymized
• Guest Preferences: Maintained while you're an active guest, then archived

After the retention period, we securely delete or anonymize your data so it can't be traced back to you.

We might update this privacy policy from time to time as our practices evolve or laws change. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.

If the changes are major, we'll send you an email notification (if we have your email on file). We encourage you to review this policy periodically to stay informed about how we're protecting your information.